Frequently Asked Questions

Odyssey Water Coolers

There are two common reasons why your Odyssey may not be cooling:

Thermostat needs resetting:

  • Peel off the sticker on the back of the cooler to reveal the thermostat adjustment screw.
  • Turn fully counterclockwise (off) and then back clockwise to reset.
  • Adjust in small increments to avoid freezing.
  • Watch the video here

Green switch is off:

Reset the hot water button at the back of the unit.

  • Wait at least 30 minutes after filling the unit before turning it on.

  • Press the white hot water reset switch through the grill using a long, pointed object.

  • Watch the video here

Oasis Hot & Cold Water Coolers

Wait 30 minutes after filling the thermostat before turning on the hot and cold switches. Adjust the cold thermostat if needed.

Remove the water bottle, twist the collar slightly to the left, and lift off.

M Series Water Coolers

Replace the bubbler cartridge (recommended every 6–12 months).

Remove the spout and old handle, install the new handle, adjust the barrel if needed, and reinsert the spout.

Adjust the pressure relief valve: tighten to increase pressure or loosen to decrease.

Tri Stage Refillable Bottle

Filter: Remove the middle section, empty and clean the bottle, twist off the old filter, place the O-ring on the new filter, and screw it back.

Ceramic disk: Remove the plastic dome, replace the disk with O-ring in place, and screw the dome back.

Watch the video here

Check float valve movement and threading:

  • Ensure the float moves freely.

  • Avoid overtightening when reassembling.

  • Check threads for leaks and adjust as necessary.

  • Watch the video here

Harmony Water Coolers

  • Wait at least 30 minutes after filling the unit.

  • Reset the safety switch behind the access panel.

  • Watch the video here

Shipping Times

Destination

Mode

Transit Time

 

Sydney

Road Express

1 day

 

Melbourne

Road Express

2 days

 

Adelaide

Road Freight

2–3 days

 

Perth

Air / Road

1 day (air) / 5–6 days (road)

 

Darwin

Air Freight

1–2 days

 

Hobart

Air + Road

2 days

 

Canberra

Road

1–2 days

 

Destination

Mode

Transit Time

Toowoomba

Road

Same day courier very expensive or 1 day standard courier

Rockhampton

Road

1 day

Mackay

Road

1.5–2 days

Townsville

Road

2 days

Cairns

Road

2.5–3 days

Mount Isa

Road

3–5 days (2x/week departures)

Bundaberg

Road

1 day

Gladstone

Road

1 day

Destination

Mode

Transit Time

 

Newcastle

Road

1–2 days

 

Wollongong

Road

1–2 days

 

Dubbo

Road

2 days

 

Orange

Road

2 days

 

Tamworth

Road

1–2 days

 

Coffs Harbour

Road

1 day

 

Port Macquarie

Road

1–2 days

 

Wagga Wagga

Road

2–3 days

 

Albury

Road

2–3 days

 

Lismore

Road

1 day

 

Destination

Mode

Transit Time

 

Geelong

Road

2–3 days

 

Ballarat

Road

2–3 days

 

Bendigo

Road

2–3 days

 

Shepparton

Road

2–3 days

 
Mildura

Road

3–4 days

 

Warrnambool

Road

3 days

 

Traralgon

Road

2–3 days

 

 

Destination

Mode

Transit Time

Mount Gambier

Road

3–4 days border delivery

Port Augusta

Road

3–4 days

Whyalla

Road

3–4 days

Port Lincoln

Road

4–5 days

Murray Bridge

Road

2–3 days

Renmark

Road

2–3 days

Victor Harbor

Road

3–4 days

Destination

Mode

Transit Time

 

Bunbury

Road / Air

5–6 days (road) / 1–2 days (air)

 

Geraldton

Road / Air

6–7 days (road) / 1–2 days (air)

 

Kalgoorlie

Road

6–7 days

 

Albany

Road

6–7 days

 

Broome

Air / Road

2 days (air) / 7+ days (road)

 

Karratha

Air / Road

2 days (air) / 7–8 days (road)

 

Port Hedland

Air / Road

2 days (air) / 7–8 days (road)

 

Esperance

Road

6–7 days

 

 

Destination

Mode

Transit Time

 

Alice Springs

Road / Air

3–4 days (road) / 1 day (air)

 

Katherine

Air / Road

2 days (air) / 5–6 days (road)

 

Tennant Creek

Road

4–5 days

 

Nhulunbuy (Gove)

Air / Sea

2–3 days (air) / longer (sea)

 

Jabiru

Air

1–2 days

 

Yulara (Uluru)

Road / Air

4–5 days / 1–2 days

 

Still have questions? Get in touch or email us at [email protected]